2005 Cadillac SRX — steering alignment

Dear Doctor: I noticed on my 2005 Cadillac SRX that in order to go in a straight line my steering wheel has been at the 8 and 2 o’clock positions for a while. I bought four new tires and had them balanced, but noticed the steering wheel was still at the same position. I brought my car to the dealership to have a wheel alignment and when I drove out I noticed that my steering wheel was still at about the 8 and 2 o’clock position. I took it right back and they told me it was aligned within specs and there was nothing else they could do. Is there a way of correcting this to the 9 and 3 o’clock position? Glenn

Dear Glenn: When a dealer service advisor says there is nothing more we can do, that must mean they do not have anyone on staff who can properly align your steering wheel — or your car has a defect. It’s time to go to another dealership or shop that can properly align and straighten the steering wheel. I would get the car aligned and bring the bill to the first dealer and ask for a refund. This is unheard of. I’m happy to say the majority of dealers do take care of this problem to an owner’s satisfaction. — Junior Damato, Motor Matters

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